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Tax Agent Services Act (TASA)
Client Information

Important information

Tax agent services in Australia are governed under the Tax Agent Services Act 2009 (TASA) and are regulated by the Tax Practitioners Board (TPB), who are responsible for registration & service quality of tax practitioners, and provides consumer protection for clients of tax practitioners.

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We are required under the TASA code of professional conduct to keep you informed of the information below.

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You can also refer to the Tax Practitioners Board (TPB)'s Information for Clients Factsheet for further information.

1. Tax Practitioners Board (TPB) public register

The TPB maintains a public register of tax and BAS agents, which can be accessed and searched to verify that your tax practitioner is registered and compliant.

The register also provides important information about higher-risk cases, where the TPB has imposed any serious sanctions following an investigation.

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Theng & Associates is registered and can be searched in the TPB register under

Registered Agent Number: 25200842

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You can find more information on how to use the register here.

2. Making complaints to the TPB

If you have a complaint about a tax agent service provided, you have the right to make a complaint to the TPB using a simple online form here.

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Complaints can also be made about unregistered tax practitioners who are not complying with the law.

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For more information about the TPB complaints process, please visit the TPB website here.

3. Your Rights, Responsibilities, and Obligations

Self-Assessment System

Taxation in Australia operates under a self-assessment system where the ATO accepts the information contained in the tax returns as lodged and issues a tax assessment based on the information lodged. The tax returns are not examined initially on lodgement but may be subject to an ATO review or audit at a later date, and amended within various statutory time limits if found to be incorrect (with potential penalties). However, in the event of fraud or tax evasion, there is no time limit for the amendment of the tax returns by the ATO.

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Safe Harbour Provision

Under the safe harbour provisions, a client of a registered tax agent will not be liable to certain ATO administrative penalties for incorrect or late lodgement of tax returns if you provide all relevant tax information to your tax agent to enable the lodgement of the return, notice or statement to the ATO by the due date.

However, safe harbour does not apply where the penalty arises from recklessness or intentional disregard of the tax law by you or your involvement in tax avoidance schemes. Further information on the safe harbour provision can be found here.

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Your Rights

​As a taxpayer, you have the right to:

  • Seek a Private Binding Ruling from the Australian Tax Office (ATO) to clarify any tax consequences specific to you under taxation laws and rely on the ruling;

  • Object to any ATO assessment and, if unsuccessful, apply to the Administrative Review Tribunal (ART) for a review or appeal to the Federal Court; and

  • ​Amend your tax returns within the relevant statutory time limits.

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The Taxpayer Charter also sets out your rights and entitlements under the law and what to expect when dealing with the ATO. For further details on the Charter, please visit the ATO website here.

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Your Responsibilities

You are responsible for:

  • Full disclosure of all relevant information and accounting records;

  • The reliability, accuracy and completeness of information provided to us and the ATO;

  • Advising us of changes in any matter that is relevant to our services provided;

  • Record keeping and retaining paperwork as long as required by the law;

  • Cooperating with our reasonable requests and meeting due dates; and

  • Complying with tax laws.

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Your Obligations

Under the Taxpayer's Charter, you have an obligation to the ATO to:

  • Be truthful and act within the law;

  • Meet lodgement and payment due dates;

  • Keep full and proper records and provide them when needed;

  • Ensure information provided to ATO is accurate, even if you are represented by a Tax Agent; and

  • Cooperate with the ATO with any queries promptly.

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Failure to meet your obligations may result in additional taxes or penalties.

Further information can be found on the ATO website as follows:

Penalties | Record Keeping Requirements - Individuals . SMSF . Businesses

4. Tax Practitioner's Obligations

As your Tax Practitioner, we are obligated to:

  • Act honestly and with integrity;

  • Act lawfully in your best interests;

  • Take reasonable care and provide our services competently;

  • Keep and maintain proper records for at least five years unless otherwise required by law;

  • Maintain confidentiality unless there is a legal duty to disclose;

  • Not make, prepare, permit or direct any false or misleading statements (including by omission) to the TPB or ATO; and

  • Address any false or misleading statements, advise the client to correct the statement, and explain the possible consequences of not doing so.

5. Our Disclosure to You

As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009 (TASA).


Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 (Determination), we make the following disclosure:

  1. Our Tax Agent Registration is NOT subject to any conditions; and 

  2. In the last 5 years, we have NOT been subject to any prescribed events described in subsection 45(1)(d) of the Determination or other matters required to be disclosed under other laws.

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Theng & Associates Pty. Ltd.

is a CPA Practice

Liability limited by a scheme approved under Professional Standards Legislation.

 

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